If in the unlikely event that you are not completely satisfied with your purchase, please email email@example.com stating your order ID Number what you want to exchange or return and why? We will send you a returns authorisation code by email. Please put the authorisation code on the returns/exchange form sent out with your order. We recommend you use a postal service that offers a tracked service as it’s your responsibility to get the parcel back to us.
Address: LTDEDITION Returns, Graphics House, Charnley Rd, Blackpool, Lancs FY1 4PE
- Refunds and Exchanges for all items, including faulty goods, can only be given within 14 days of receipt.
- We will issue a FULL REFUND (Exc delivery charge) on receipt, we will exchange the item for a different size / colour if preferred.
- Some products are NON-Returnable. These are clearly marked; this is common practice throughout the Retail trade.
- The item is your responsibility until we receive it.
- For your own protection, we recommend that you send the parcel using a delivery service that carries insurance / Tracking Number
- We will only refund up to £4 costs for delivery when the following services are used: Royal Mail 1st/2nd Class Recorded Delivery or Royal Mail Standard 1st/2nd Class delivery. Please include the receipt in the package when sending the faulty item back.
- Failure to follow these procedures will result in the item being returned to you.
- All delivery charges are non-refundable unless you have received a faulty or wrong item
- If you have received free delivery and goods are returned that take you below the free delivery threshold you will be charged for initial shipping.
- If orders that qualify for free shipping are returned for a refund will be charged a shipping fee.
The cost of returning is your responsibility and is therefore non-refundable, unless deemed necessary.
The cost incurred for redelivery to you the customer will be an additional charge the Ltdedition team will contact you to arrange payment. Please use Email firstname.lastname@example.org to communicate with us regarding our issue, as we have robust systems in place to ensure 100% Customer Service Levels.
We also have Fully Manned LIVE support on the Web Site, (UK 8am-5pm) Monday to Friday. We are here to help!!
DISTANCE SELLING REGULATIONS
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from Ltdedition.com a full refund. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to email@example.com or by post to the address on our Returns page. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.